Frequently Asked Questions

As a visitor, our site automatically recognizes your Internet service provider, but you can't be identified as an individual. For customers who make a purchase, we do collect information on which pages are accessed at our site. We use this information to improve your overall shopping experience. We also keep track of information volunteered during the order and registration processes - and we keep this information confidential.

We use industry-standard encryption technologies when transferring and receiving your personal information. On the Internet, when you see either a solid key icon or a locked padlock icon at the lower portion of your browser window, this indicates that the site is secured through Secure Sockets Layer (SSL). Pages requesting personal information should always have one of these icons. If you do not see one of these icons, please contact us to complete your transaction over the phone by calling 1-800-975-6351. For more information, read our complete Privacy Policy.

All the appropriate security measures are in place to protect you against the loss, misuse or alteration of your personal information, including your credit card.

For more information, read our complete Privacy Policy. If you're still unsure about ordering over the Internet, call 1-800-975-6351, and we'll take your order over the phone.

Sales tax on your order is calculated according to the destination of the merchandise, since States have individual tax laws. CSN doesn't benefit from the collection of sales/use tax and we remit collected tax directly to the taxing jurisdiction. We are required to collect tax on any order sent to States where we operate a retail business. There is no sales tax on orders delivered to most States. State sales tax is charged on total merchandise for orders delivered to: AZ.

Shipping and handling rates for the items we sell are based on the total purchase price of your order.

* Alaska, Hawaii, US Territories and : add $10.00 to your shipping total. * International Shipments, Call Customer Service to confirm your shipping rate. 1-800-975-6351.

After sending your order you will receive a receipt page including an order number and details on your order. The receipt page can be printed for your records if you want. We'll also send an email acknowledgement shortly to the email address you entered on your order. It's unlikely, but if you should receive an error message after clicking Review & Pay please cut and paste the message and send it to us via email. If you don't receive a receipt, please email us as well.

You can cancel your backordered item by sending us an email 24 hrs a day, 7 days a week or by calling 1-800-975-6351. Please include your name, address, order number and item to be cancelled.

If you're receiving a message stating your cart is empty, it may be because your browser is not set to accept cookies. To fix this, just check your browser setting and enable your cookies. Why do you need cookies? Our site is designed to use cookies to keep track of the items you order during your shopping session. When you're ready to check out, all of the items are saved in your shopping cart by using the cookies. If you don't enable cookies in your browser, our site won't remember what you've ordered, therefore making your shopping cart empty. For more information, read our complete Privacy Policy. If you're still unsure about ordering over the Internet, call 1-800-975-6351, and we'll take your order over the phone. Note: You can now keep items in your cart for up to 60 days, but this doesn't guarantee the item will be available when you check out.

Yes, first you will have to login to your personal account. Logging in ensures the security of your account information. Once you're logged in we'll take you right to the page where you can edit your address. Log in now. Note: The email address you use for your account is separate from the email address you use to receive The CSN Insider Email about special events, offers and sales. If you would like to update your e-mail address for The CSN Insider Email, sign up with your new address and simply unsubscribe from your old address by clicking the link at the bottom of any promotional email you've received from us.